Refund Policy

Immediate delivery

Player Profiler is a digital report delivered immediately after checkout. By purchasing, you agree to immediate delivery of digital content.

Because access begins right away, payments are non-refundable once the paid report is unlocked.

Refunds are only considered if

• You were charged but did not receive access
• A technical issue prevented the paid report from opening
• You were charged more than once for the same purchase

Refund requests

Submit your request through the contact form within 7 days. Choose "Purchase or access problem" and include the email used at checkout and a short description of the issue.

Membership ($19/month)

Membership charges are billed at the start of each monthly period and are non-refundable once a billing period has started, since it unlocks unlimited reports for that period.

Cancellation is not a refund: cancelling stops future renewal but does not refund the period you're currently in — your membership stays active, and reports remain creatable, through the end of that period.

Billing issues

For a billing problem on either the $9 report or the membership — a duplicate charge, a charge without access, or anything else that looks wrong — submit it through the contact form, choose "Purchase or access problem," and include the email used at checkout and a short description of the issue.